Terms of service

Last updated: 15 July, 2026

 

These Terms of Service (“Terms”) govern your access to and use of the HIGH website, mobile applications, content, and related services (together, the “Services”), and any physical products we sell (the “Products”).

If you do not agree to these Terms, do not use the Services and do not purchase Products.

 

1. Company information

HIGH is operated by HIGH CORPORATION LIMITED (the “Company”, “we”, “us”).

Registered address: 1 Ariel Way, London, England, W12 7SL 

Email: legal@shophigh.co.uk

Email (support): hello@shophigh.co.uk  

1. Acceptance of these Terms

2.1 By using the Services, creating an account, purchasing any paid feature (including a subscription), purchasing Products, or otherwise interacting with HIGH, you enter into a legally binding agreement with us under these Terms.

2.2 Where the Services present a button, tick box, or similar mechanism to accept these Terms (for example, at account creation or checkout), you must use that mechanism to proceed.

2.3 You should save or print a copy of these Terms for your records.

3. UK consumers only

3.1 The Services and Products are offered to consumers in the United Kingdom (“UK consumers”).

3.2 If you access the Services from outside the UK, you do so on your own initiative and are responsible for compliance with local laws (if any). We do not represent that the Services are appropriate or available outside the UK.

4. Eligibility

You must be at least 18 years old (or the age of legal majority where you live in the UK) to use the Services or purchase Products. By using the Services, you confirm that you meet this requirement.

5. Who HIGH is (and is not)

5.1 HIGH is a digital wellness and state-optimisation platform providing experiential content (including breathwork, functional audio, visual guidance, and reflection tools) designed to support wellbeing.

5.2 HIGH is not a medical company and does not provide medical advice, diagnosis, or treatment. Nothing in the Services is a substitute for professional medical or mental health advice.

6. Safety and personal responsibility

6.1 Use the Services at your own discretion and responsibility. Stop immediately if you feel unwell, dizzy, short of breath, anxious, or experience discomfort.

6.2 Do not use breathwork, audio/visual experiences, or similar content while driving, operating machinery, or doing anything that requires full attention.

6.3 If you have a medical condition, are pregnant, or have health concerns, consult a qualified healthcare professional before using breathwork or similar activities.

7. Accounts

7.1 Some features require an account. You agree to provide accurate, up-to-date information and keep it current.

7.2 You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

7.3 Notify us promptly if you suspect unauthorised access or a security incident.

8. Digital Services: Free Features and Paid Features

8.1 Free Features and Paid Features. Some parts of the Services are available free of charge (“Free Features”). Other parts may require payment (“Paid Features”). Paid Features may include subscriptions and/or one-off purchases.

8.2 Purchase channels. Paid Features may be purchased via (a) the Apple App Store or Google Play (each, a “Platform Purchase”), or (b) directly from us (a “Direct Purchase”), if offered. Your purchase channel affects billing, cancellation, and refunds as described below.

8.3 Paid Feature terms and pricing. The available Paid Features (including any subscription options), duration (if applicable), renewal terms (if applicable), and price are shown in the purchase flow (in-app/website checkout or within the relevant platform) at the time you purchase and form part of the contract.

8.4 Auto-renewal (subscriptions only). Where a Paid Feature is sold as a subscription, it renews automatically for successive periods of the same length unless you cancel before renewal.

8.5 Billing. Subscriptions are billed in advance at the start of each subscription period. One-off Paid Features are billed at the time of purchase. Your bank, card issuer, or payment provider may charge additional fees (for example, foreign transaction fees) that are outside our control.

8.6 How to cancel subscriptions.

(a) Platform Purchases: you must cancel via your Platform account subscription settings. We cannot cancel on your behalf. Platforms may apply their own cut-off times.

(b) Direct Purchases: you can cancel via your account settings in the Services (or as described in the purchase flow).

Cancellation of a subscription takes effect at the end of the then-current subscription period unless the law requires otherwise.

8.7 Refunds and “change of mind” (Paid Features).

(a) Platform Purchases: refunds are processed by the relevant Platform under its policies. We cannot issue refunds for Platform Purchases.

(b) Direct Purchases: except where UK law requires otherwise, we do not provide refunds because you changed your mind, no longer want the Paid Feature, or (for subscriptions) did not cancel in time.

8.8 UK cancellation right (Direct Purchases). If you are a UK consumer and you make a Direct Purchase online for a Paid Feature, you may have a legal right to cancel within 14 days. Important rules apply to digital content:

(a) If you request immediate access to digital content during the 14-day cancellation period, we will start providing it immediately.

(b) If you do so, you will be asked to give express consent to immediate supply and to acknowledge that you will lose your legal right to cancel once supply starts (as permitted by law).

(c) If you do not give that consent/acknowledgement, we may delay access until after the cancellation period.

8.9 Technical problems. If a technical issue on our side materially prevents you from accessing a Paid Feature, contact support at hello@shophigh.co.uk. We will use reasonable efforts to resolve the issue. Where a refund or other remedy is required by UK law, we will comply with that law.

8.10 Price changes. We may change prices for Paid Features from time to time. If you are on a Direct Purchase subscription, we will give you advance notice in-app and/or by email before a price change takes effect, and you can cancel before the effective date if you do not agree. If you purchased through a Platform, price change notices and any required consent are handled through the Platform’s mechanisms.

9. Purchases: physical Products

9.1 Seller of record. For Products sold via our website/app checkout, we are the seller of record unless we explicitly state otherwise at checkout.

9.2 Order process. A contract for Products is formed when we send an order confirmation (email or in-app confirmation).

9.3 Prices and delivery charges. Product prices and delivery charges are shown at checkout and form part of the contract.

9.4 Delivery. Estimated delivery times are shown at checkout. We will use reasonable efforts to deliver within the estimated timeframe but delivery dates are not guaranteed. Risk in the Products passes to you on delivery.

9.5 UK cancellation right (change of mind). If you are a UK consumer, you generally have the right to cancel the contract for most non-perishable Products within 14 days after the day you receive the Products. You must return the Products within 14 days after telling us you want to cancel.

9.6 Exceptions. The 14-day cancellation right does not apply to:

(a) goods that are liable to deteriorate or expire rapidly (for example, many food and beverage items); and

(b) sealed goods that are not suitable for return for health protection or hygiene reasons, if they become unsealed after delivery; and

(c) any other category where UK law provides an exception.

9.7 Returns process. To cancel/return where applicable, contact us at hello@shophigh.co.uk with your order number and your cancellation request. We will provide return instructions. You are responsible for taking reasonable care of Products and returning them in an appropriate condition where the cancellation right applies.

9.8 Faulty, unsafe, or not as described. Nothing in these Terms limits your statutory rights if Products are faulty, unsafe, or not as described. Contact us and we will handle the issue in line with UK consumer law.

10. Acceptable use

You agree not to:

(a) misuse, reverse-engineer, interfere with, or attempt to disrupt the Services;

(b) use the Services for unlawful, harmful, or abusive purposes;

(c) copy, resell, or redistribute content except as permitted by these Terms or by law.

We may suspend or terminate access for violations.

11. Intellectual property

11.1 All content, software, audio, visuals, designs, trademarks, and branding in the Services are owned by or licensed to us.

11.2 You are granted a limited, non-exclusive, non-transferable licence to access and use the Services for your personal, non-commercial use only, subject to these Terms.

11.3 You may not reproduce, distribute, sell, or create derivative works from the Services or content unless we expressly permit it in writing.

12. User feedback and submissions

If you submit feedback, ideas, or suggestions, you retain ownership of your content. You grant us a worldwide, royalty-free, perpetual licence to use, reproduce, and adapt that feedback to operate, improve, and develop the Services.

13. Third-party services

The Services may link to or integrate with third-party platforms or services. We are not responsible for their content, availability, or practices. Your use of third-party services is at your own risk and subject to their terms and policies.

14. Availability and disclaimers

14.1 The Services are provided “as is” and “as available”. We do not guarantee uninterrupted or error-free operation, or any particular outcome or benefit.

14.2 Nothing in these Terms excludes or limits any consumer rights that cannot be excluded or limited under UK law.

15. Limitation of liability 

15.1 Nothing in these Terms excludes or limits our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation; or

(c) any other liability that cannot be limited under UK law.

15.2 Subject to clause 15.1, we are not liable for losses that are indirect or consequential.

15.3 Subject to clause 15.1, our total liability to you for claims arising out of or in connection with the Services and/or Products will be limited to the amount you paid to us for the relevant subscription period or the relevant Product order giving rise to the claim, unless UK law requires a different remedy.

16. Termination

16.1 You may stop using the Services at any time. If you have an active subscription, you must cancel it in accordance with Section 8.5 to stop future renewal charges.

16.2 We may suspend or terminate access if: (a) you breach these Terms, (b) required by law, or (c) we discontinue the Services.

16.3 Clauses intended to survive termination (including IP, liability, and dispute/complaints) will survive.

17. Changes to these Terms

17.1 We may update these Terms from time to time. The “Last updated” date shows when they were last changed.

17.2 If changes are material, we will provide notice in-app and/or by email. Where appropriate, we may require you to actively accept updated Terms to continue using the Services.

17.3 Continued use of the Services after the effective date of an update means you accept the updated Terms (unless we require active acceptance).

18. Privacy

Our Privacy Policy explains how we collect and use personal data. It forms part of your relationship with us. If you have concerns, contact legal@shophigh.co.uk. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

19. Complaints and ADR

19.1 If you have a complaint, contact us at legal@shophigh.co.uk 

 or hello@shophigh.co.uk, and we will try to resolve it promptly.

19.2 If we cannot resolve your complaint, we will provide you with information about an appropriate certified Alternative Dispute Resolution (ADR) provider and tell you whether we are willing to use ADR to resolve the dispute.

20. Governing law and jurisdiction

20.1 These Terms are governed by the laws of England and Wales.

20.2 If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts. Otherwise, the courts of England and Wales will have jurisdiction.

21. Contact

For legal or Terms-related enquiries: legal@shophigh.co.uk

For customer support and orders: hello@shophigh.co.uk

Postal address: 1 Ariel Way, London, United Kingdom, W12 7SL

Company number: 16774812
Phone: +44 7471 111059